FAQ

Creating an account is straightforward. Click Sign Up on the site, enter your email, create a secure password, and provide basic details (name, date of birth, currency choice — AUD or Bitcoin). You may be asked to confirm your email address by clicking a verification link. Make sure the name and address you provide match your ID documents; this speeds up later verification and withdrawals. After registering, you can deposit funds using Bitcoin, Visa, MasterCard, Neosurf, or eZeeWallet. If you plan to claim a bonus, enter any required promo code (for example, VELVET200 for the 200% Welcome Boost) at deposit. If you run into problems during sign-up, contact support at support@velvetspinmails.com for help.

To claim the 200% Welcome Boost, register and make the qualifying deposit, then enter code VELVET200 if prompted. Terms apply: a minimum deposit requirement may be in effect, and wagering rules will apply before you can cash out bonus funds. Promotional rules can change, so check the bonus terms on the Promotions page before you deposit. Note that some games are restricted while using deposit bonuses; playing restricted games can void bonus winnings. The casino reserves the right to cancel or refuse promotional offers, and your account balance must be $5 or less to claim a new promotion in many cases. For full bonus specifics and current paired offers (free spins, no-deposit rewards), review the Promotions section or contact support.

Yes — Velvet Spin periodically runs no-deposit offers and free-spin promotions. Examples include a No-Deposit Sign Up Bonus (e.g., $50 with a 40x wagering requirement and maximum cashout limits) and free-spin codes like TRYNEW (for instance, 30 free spins with a 30x bonus wagering cap and a maximum cashout). Availability, eligible countries, wagering requirements, and maximum cashout amounts vary by offer, and the casino may limit consecutive free-spin claims or require a deposit after a free bonus. Always read the specific bonus terms before claiming so you understand game eligibility, contribution rates, and any caps on winnings.

Velvet Spin accepts Bitcoin/BTC, Visa, MasterCard, Neosurf, and eZeeWallet. You can hold balances in AUD or Bitcoin. Deposits are usually instant for Bitcoin, Neosurf, and e-wallets; card deposits process immediately but may require issuer verification. Withdrawals depend on the method and verification status: e-wallet and Bitcoin withdrawals are typically fastest (often within 24–48 hours after approval), while card withdrawals can take several business days. All withdrawals are processed after KYC checks are complete, which can add time if documents are pending. For the fastest payout, complete verification before requesting a withdrawal and choose Bitcoin or an e-wallet where available.

Wagering requirements determine how many times you must bet a bonus (or deposit + bonus) before you can withdraw associated winnings. Different promotions have different playthrough rules. For example, some bonuses apply a multiplier to the deposit + bonus (e.g., a 30x playthrough), while no-deposit offers often carry higher multipliers. Game contribution rates matter: slots, keno, scratch cards, and bingo typically contribute more toward playthrough than table games. If you play restricted games while a bonus is active, any winnings can be voided. Always check the specific promotion’s wagering calculation (e.g., whether it’s x times the bonus only or x times deposit + bonus) and any caps on eligible games or maximum cashout amounts.

Game contribution varies by offer. For weekly cashback and no-deposit bonuses, common contribution rates are: slots, keno, scratch cards, and bingo contributing fully (e.g., counted at the primary rate), while table games and video poker contribute at a much lower rate (for example, 60x playthrough equivalence). Roulette, baccarat, craps, and certain specialty shooting or jackpot games are often excluded from counting toward wagering unless explicitly stated. If multiple game types are played under a promotion, the highest applicable wagering requirement from the games you played may be applied. Playing excluded games while a bonus is active will typically void any bonus winnings.

Yes — Velvet Spin is designed for mobile play. The site works on modern iOS and Android browsers and adapts to smartphone and tablet screens, so you can place bets, spin slots, and manage your account without installing anything. Some players may prefer a dedicated app if offered; check the Promotions or Mobile section for any app downloads. Performance depends on your device’s browser and connection; for best results, use the latest OS version and a stable internet connection.

Velvet Spin features games from Real Time Gaming (RTG), a long-established provider known for a wide slots library, progressive jackpots, and table-game variants. Because RTG supplies many titles, you’ll find a large selection of slot mechanics, bonus features, and classic casino table games. Provider availability can change, and Velvet Spin may add third-party titles over time. Check the Games or Providers list on the site for the latest catalog.

Velvet Spin operates under applicable gaming regulations; licensing details and regulatory disclosures are published in the site footer and in our detailed Velvet Spin Casino review. Licensing ensures baseline standards for fairness and responsible-play tools, but requirements vary by jurisdiction. If you need confirmation, look for the license information on the website footer or contact support to request documentation.

Before your first withdrawal the casino will typically request verification documents to comply with anti-money-laundering and identity rules. Expect to provide a government-issued photo ID (passport, ID card, or driver's license), proof of address (utility bill or bank statement dated within the last three months), and proof of payment (photo or screenshot of the card or e-wallet account used, with sensitive digits masked as requested). Processing time depends on how quickly you submit clear scans. Completing KYC before a withdrawal request will speed the payout.

First, try basic troubleshooting: clear your browser cache, try a different browser or private/incognito mode, and ensure your device OS and browser are up to date. If an issue persists, capture screenshots or error messages and email support@velvetspinmails.com with a brief description, your username, device details, and the time the problem occurred. Support aims to respond promptly — expect an initial reply within 24–48 hours — and can escalate issues to the technical team. For payment or verification delays, include transaction IDs and document copies to help accelerate resolution.

Velvet Spin uses industry-standard security measures — including encrypted connections and secure data handling practices — to protect financial and personal information. You should create a strong password, enable any available account protections, and never share login details. The casino also provides responsible-gambling tools: deposit limits, self-exclusion, and reality checks. If you feel gambling is becoming a problem, use the site’s responsible-play options or contact support for immediate help and resources. Promotional offers are governed by clear rules: bonus play may be restricted on certain games, consecutive free-spin claims can be limited, and the casino reserves the right to modify or withdraw offers at any time. Play smarter by keeping your account secure, reading promotion terms before claiming, and contacting support at support@velvetspinmails.com whenever you need assistance.